Archive for military leadership

Leadership That Is McChrystal Clear

Posted in Leadership with tags , , , , , , , , , , , , , on January 15, 2013 by Dale Wilson - Author of Command Performance

When a military leader hangs up his combat boots after a long and successful career, I always hope that they plan to share their experiences, wisdom and leadership philosophies in the pages of a book.  It has become commonplace in the last two decades for a military officer who has been successful on the battlefield to write a book about their life in uniform (Schwarzkopf, Franks, Powell).  And, throughout history, we have been fortunate to learn a lot about our greatest, most storied Generals and Admirals (Washington, Grant, Lee, Halsey, Nimitz, Eisenhower, Patton, MacArthur, etc.) through their own writing and words, and those of historians, biographers, authors, and bloggers who have determined that learning and discussing what made these military officers great leaders is valuable knowledge to current and future leaders and scholars.  You can find an assortment of these books on the internet.

General Stanley McChrystal (U.S. Army Retired) has written a memoir entitled, “My Share of the Task,” adding to the list of many great military leaders whose life in uniform has been chronicled.  Stanley McChrystal retired in July 2010 as a four-star General in the U.S. Army.  His last assignment was as the commander of the International Security Assistance Force and as the commander of U.S. forces in Afghanistan.  He had previously served as the direc­tor of the Joint Staff and as the commander of the Joint Special Operations Command.  He is currently a senior fellow at Yale University’s Jackson Institute for Global Affairs and the co-founder of the McChrystal Group, a leadership consulting firm.

I have yet to add McChrystal’s book to my bookshelf, so this post is not a review or endorsement of it.  I absolutely intend on grabbing a copy of his book very soon.  Instead, this post is to highlight his leadership philosophy and wisdom that allowed him to climb the ranks of the United States Army to become a Four-Star General.  While most people are focusing more attention on how his career came to an abrupt end following a Rolling Stone article in 2010, I would prefer discussing his leadership.  I think each of us can learn a lot from this warrior, statesman and scholar.

A one-of-a-kind commander with remarkable record of achievement, General Stanley McChrystal is widely praised for creating a revolution in warfare that fused intelligence and operations.  He stresses a uniquely inclusive leadership model focused on building teams capable of relentless pursuit of results. When old systems fall short, McChrystal believes true leaders must look for ways to innovate and change.  From his extraordinary career, McChrystal reveals a four-star management strategy, stressing openness, teamwork, and forward-thinking.

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General McChrystal is the co-founder of the McChrystal Group.  From his time as a commanding general, he revolutionized key leadership principles such as transparency and inclusion; leveraging the power of teams through shared ownership; and sharing a clear vision for winning with an extended team.

He, along with his team at The McChrystal Group, have developed a program called the CrossLead Way.  The principles and operational structure of CrossLead are based on the exceptional military leadership successes of the General and his staff.  The principles of CrossLead are:

1. Trust

Build a foundation of relationships based on trust and teamwork.

2. Understand
Understand the operating environment and your organization while constantly adapting for purpose.

3. Align
Align the team around a clearly defined vision, set of values and an achievable and resilient strategy.

4. Communicate
Force and foster a culture of inclusion, transparency, and accountability through constant communication.

5. Decide
Create shared ownership by decentralizing decision-making and execution to the most effective level.

6. Discipline
Ruthlessly prioritize, maintain a disciplined and sustainable battle rhythm, and focus on what only you can affect.

7. Win
Accomplish your objectives. Succeed constantly by relentlessly assessing and improving performance. Win.

From these principles, the McChrystal Group believes that the collective wisdom of an organization is it’s most valuable resource – that trust, speed and discipline are decisive – that leaders are made and leadership is a choice.  Most importantly, we believe in winning in any environment.

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Since General McChrystal’s retirement, he has shared what he learned about leadership over his decades in the military as a public speaker and lecturer.  His overall leadership premise is how can you build a sense of shared purpose among people of many ages and skill sets?  His answer is by listening and learning — and addressing the possibility of failure.  This blog has featured General McChrystal in the past, but I wanted to again highlight some of the key points General McChrystal emphasizes in his presentations to groups, organizations, companies and students:

1) If your people do everything you taught them to do, and they do those things properly, you led them well. People follow leaders.

2) Leaders can let you fail, and yet not let you be a failure.

3) Leaders build confidence and trust in their people. And, those who you are leading have to have faith and trust in the leader. Leaders have to build faith, trust and confidence.

4) In failure, the leader must reach out to his force and rebuild trust and confidence…rebuilt confidence in the force, rebuilt confidence in the leader, and rebuilt confidence in the seniors of the leader and the force.

5) A leader must build consensus and a sense of shared purpose with his force.

6) How does a leader stay credible and legitimate when they haven’t done what the people their leading are doing? Leaders must become more transparent and a lot more willing to listen.

7) Keep your promises and live up to your obligations; to your subordinates, your peers and your superiors. Be ready to support them when they need you most.

8) A leader isn’t good because he is right. They’re good because their willing to learn, and to trust. If you are a leader, the people you’ve counted on will help you out. And, if you’re a leader, the people who count on you need you on your feet.

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Unfortunately, General McChrystal’s career ended sooner than he or anyone anticipated, but in no way short of victory.  As with any abrupt departure of a high-profile military leader due to controversy, scandal or integrity issues, we should always look at what that person did in their career in total; the quality of the individual, and the successes they achieved.  General McChrystal dedicated 34 years of his life to the United States Army, and his leadership, warrior spirit and patriotism, without question, is what makes him one of the great military leaders of our time.  The military prematurely lost this officer, but the private sector has gained a gem in McChrystal (to use a bit of a pun).  We now become the new benefactors of his teachings, wisdom and philosophy.  Through his new book, we can see inside this man and the principles that have made him successful. , beyond the controversy of the Rolling Stone article back in 2010.  As I said earlier, I intend on purchasing his book, and I think you should too.

Copyright © Dale R. Wilson

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Related Articles -

McChrystal Speaks Out on Rolling Stone Article (foxnews.com)

General Stanley McChrystal: Leadership Lessons from Afghanistan (Forbes.com)

Stan McChrystal: Trading Shadows for Showtime with accompanying video Q & A With General Stanley McChrystal (time.com)

‘I Accept Responsibility’: McChrystal On His ‘Share Of The Task’ (npr.org)

Gen. McChrystal’s Lessons in Leadership (cnbc.com)

[Video] Gen. Stanley A. McChrystal on Leadership (youtube.com)

Sources -

Plywood Leadership: Lessons on Leadership from a Warrior, Statesman and Scholar - Accessed 13 January 2013 – Association for Corporate Growth (ACG Global) - http://www.acg.org/

CrossLead Way - Accessed 13 January 2013 – McChrystal Group - http://www.mcchrystalgroup.com/home

Listen, Learn…Then Lead – Accessed 13 January 2013 – Command Performance Leadership blog – http://commandperformanceleadership.wordpress.com/

Photo Credits -

Book cover and profile picture – The McChrystal Group via http://www.mcchrystalgroup.com/home - Accessed 13 January 2013

Stanley McChrystal: Listen, Learn…Then Lead – http://images.ted.com/images/ted/1e1176d6968f6b244a1962d6231a5410fa7d8ef9_389x292.jpg - Ted.com – Accessed 13 January 2013

The Leader Who Was General H. Norman Schwarzkopf

Posted in Current Affairs, Leadership, Miscellaneous with tags , , , , , , , , , , , , on December 31, 2012 by Dale Wilson - Author of Command Performance

We have lost a giant in the ranks of great military leaders throughout history.  General H. Norman Schwarzkopf, Jr., who commanded the U.S.-led international coalition to drive Saddam Hussein’s forces out of Kuwait in 1991, died on Thursday, December 27, in Tampa, Fla., of complications from pneumonia, according to press reports.  This comes as a shock and surprise because this larger than life man seemed to be invincible, never willing to give in to defeat of anything in war, nor in life.  He was a soldier’s general who “embodied the warrior spirit,”[i]

General Schwarzkopf was commissioned a Second Lieutenant after graduating in 1956 from the United States Military Academy at West Point.  He received advanced infantry and airborne training at Fort Benning, Georgia.  He attended the University of Southern California, receiving a Master of Science in mechanical engineering in 1964.  In 1966 he volunteered for Vietnam and served two tours, first as a U.S. adviser to South Vietnamese paratroops and later as a battalion commander in the U.S. Army’s Americal Division.  He earned three Silver Stars for valor — including one for saving troops from a minefield — plus a Bronze Star, a Purple Heart and  three Distinguished Service Medals.[ii]

Of course, General Schwarzkopf’s most notable and celebrated career achievement was when he was Commander-in-Chief of the U.S. Central Command.  In 1991, Schwarzkopf commanded Operation Desert Storm, and a coalition force from 34 nations, against Iraq in response to Iraq’s invasion of Kuwait.  It was Schwarzkopf’s blueprint for the defense of the oil fields of the Persian Gulf (against a hypothetical invasion by Iraq), which was the basis for Operation Desert Shield, the defense of Saudi Arabia.[iii]  During the Gulf War, he commanded more than 540,000 U.S. troops and 200,000 allied forces in a six-week war that routed Saddam Hussein’s army from Kuwait.  The sweeping armored movement he employed during the ground campaign is seen as one of the great accomplishments in military history.  The maneuver ended the ground war in only 100 hours.

General Schwarzkopf was a brilliant strategist and inspiring leader.  If there was ever a leader who knew mission accomplishment was about the troops, and not about the leader, it was General Norman Schwarzkopf.

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Brigadier General John C. “Doc” Bahnsen, Jr. once wrote the following about his friend, General Schwarzkopf:

…I have known (Norm Schwarzkopf) for over 45 years, ever since our Plebe year at West Point in 1952.  He was…personable when I first knew him…Norm has charisma that stems from a boyish-like enthusiasm for being a soldier.  His enthusiasm has been his most important professional trait among a number of other extremely important and unique qualities.  Norm loves soldiers and he loves soldiering, and it shows in everything he does and says.  His outgoing personality has made him internationally popular.  His sincerity is genuine.  What you see is what you get.  He has walked the walk of a soldier all his life and he can talk the talk of a soldier based on solid credentials and impressive performance in peacetime as well as in war.

Brilliant intellect and rock solid integrity have been key factors in Norm Schwarzkopf’s development as a charismatic leader.  Being a big man makes him stand out in a crowd, but what makes people remember him is his bright, infectious, enthusiastic conversation.  You remember talking to Norm, you remember him looking directly at you, and you remember his thoughtful and colorful comments.  His sense of humor is well developed [sic] and although he is not overly profane, he can cuss colorfully if the occasion so dictates.[iv]

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The following quotes attributed to General Schwarzkopf are from Leadership Now‘s Leading Blog:

On Leadership Development
You learn far more from negative leadership than from positive leadership. Because you learn how not to do it. And, therefore, you learn how to do it.

On Character
Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy.

On Leadership
Do what is right, not what you think the high headquarters wants or what you think will make you look good.

On Courage
True courage is being afraid, and going ahead and doing your job anyhow, that’s what courage is.

On Knowing Doing
The truth of the matter is that you always know the right thing to do. The hard part is doing it.

On Success
Success is sweet, but the secret is sweat.

Continue reading Gen. H. Norman Schwarzkopf 1934-2012 via Leadership Now‘s Leading Blog

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GULF WAR Schwarzkopf – The Victory


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There is much more that can be discussed about General Schwarzkopf’s leadership.  This blog intends to continue to study and discuss this remarkable military officer in future posts.  Since General Schwarzkopf’s death last week, much has been written about his leadership, and his influence on the troops, the United States Army and the military he served.  Below, I share a few of these articles and resources with you.  Additionally, I have interspersed a few (much) older articles and resources that you might like to read and view.  I recommend and encourage you read each of them.

Copyright © Dale R. Wilson

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Footnotes -

[i] From a statement made by U.S. Army General Martin E. Dempsey, 18th Chairman of the Joint Chiefs of Staff, on his Facebook page (https://www.facebook.com/GENDempsey) on Friday, December 28, 2012. (accessed Monday, December 31)

[ii] God Speed Stormin’ Norman… - Posted December 27, 2012 – http://www.blackfive.net/main/2012/12/god-speed-stormin-norman.html - Accessed Monday, December 31, 2012 – BLACKFIVE – http://www.blackfive.net/main/ ~ Details of General Schwarzkopf’s service in Vietnam can also be found on Wikipedia at Norman Schwarzkopf, Jr. under the content Service in Vietnam.

[iii] Persian Gulf War – Wikipedia (Norman Schwarzkopf, Jr.) – Last modified on Monday, December 31, 2012 – http://en.wikipedia.org/wiki/Norman_Schwarzkopf,_Jr.#Persian_Gulf_War - Accessed Monday, December 31, 2012 – Wikipedia – http://en.wikipedia.org/

[iv] Leadership: The Warrior’s Art. Christopher D. Kolenda, Barry R. McCaffrey, and Walter F. Ulmer. Carlisle, PA: Army War College Foundation, 2001. Chapter Fourteen, Charisma, by John C. “Doc” Bahnsen. p. 266. Google eBook. Stackpole Books, 2001. Web. Date Accessed on 31 Dec. 2012. http://books.google.com/books?id=F57e_IYaHn8C&printsec=frontcover&source=gbs_ge_summary_r&cad=

Photo Credits -

Schwarzkopf in 1988 – http://en.wikipedia.org/wiki/File:NormanSchwarzkopf.jpg via Wikipedia Norman Schwarzkopf, Jr.http://en.wikipedia.org/wiki/Norman_Schwarzkopf,_Jr.

General Schwarzkopf with the troops – Coaches Hot Seat Bloghttp://coacheshotseat.com/coacheshotseatblog/wp-content/uploads/2011/06/NormanS6.jpg via “Coaches Hot Seat Quote of the Day – Friday, June 3, 2011 – General H. Norman Schwarzkopf”http://coacheshotseat.com/coacheshotseatblog/archives/6089

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HIGHLY RECOMMENDED CONTENT -

A Great Warrior Passes (seanlinnane.blogspot.com)

Statement on behalf of McHugh, Odierno on passing of Gen. H. Norman Schwarzkopf (army.mil)

Schwarzkopf On Leadership (inc.com)

Norman Schwarzkopf: 10 Quotes on Leadership and War (forbes.com)

[VIDEO] Schwarzkopf on Leadership: 50th Anniversary of D-Day (cultureunplugged.com)

[VIDEO] Schwarzkopf Speech to (West Point) Corps of Cadets 5/91 (Part 1) (Schwarzkopf speech upon his return to West Point shortly after the end of Desert Storm) (youtube.com)

[VIDEO] Schwarzkopf Speech to (West Point) Corps of Cadets 5/91 (Part 2) (Schwarzkopf speech upon his return to West Point shortly after the end of Desert Storm) (youtube.com)

[VIDEO] Schwarzkopf Speech to (West Point) Corps of Cadets 5/91 (Part 3) (Schwarzkopf speech upon his return to West Point shortly after the end of Desert Storm) (youtube.com)

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Related Articles -

Gen. Norman Schwarzkopf, coalition forces leader during Persian Gulf War, dies (foxnews.com)

Norman Schwarzkopf Dead: Retired General Dies At 78 (huffingtonpost.com)

Desert Storm commander Norman Schwarzkopf dies (bigstory.ap.org)

Norman Schwarzkopf, U.S. commander in Gulf War, dies at 78 (reuters.com)

Remembering Gulf War Commander Norman Schwarzkopf (pbs.org/newshour)

EDITORIAL: Stormin’ Norman, a general for all times (lehighvalleylive.com/opinion)

Moral Courage and Faith to Become a Leader of Character

Posted in Leadership, Quote of the Day with tags , , , , , , , , , , , , , , , , , , on November 13, 2012 by Dale Wilson - Author of Command Performance

Quote of the Day

“Make us to choose the harder right instead of the easier wrong, and never to be content with a half truth when the whole truth can be won.  Endow us with the courage that is born of loyalty to all that is noble and worthy, that scorns to compromise with vice and injustice and knows no fear when truth and right are in jeopardy.”

Excerpt From the Cadet Prayer, United States Military Academy, West Point

Courageous Confidence

Posted in Leadership, Quote of the Day with tags , , , , , , , , , , , on November 9, 2012 by Dale Wilson - Author of Command Performance

“Hard pressed on my right. My center is yielding. Impossible to maneuver. Situation excellent. I am attacking.”[i]

Field Marshal Ferdinand Foch

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Field Marshal Ferdinand Foch

During World War I, in 1914, Field Marshal Foch was selected to command France’s newly formed Ninth Army during the First Battle of the Marne.  Only a week after taking command, with the whole French Army in full retreat, he was forced to fight a series of defensive actions to prevent a German breakthrough.  Foch pushed the Germans back across the Marne, and on 12 September he regained the Marne at Châlons, liberated the city.  His counter-attack was an implementation of the theories he had developed during his staff college days, and it succeeded in stopping the German advance.  Field Marshal Foch is said to have declared the words quoted above during the advance at the marshes in St.-Gond.  These words were seen as a symbol both of Foch’s leadership and of French determination to resist the invader at any cost.

Throughout our life, we face many challenges that we never envisioned we would have to face.  At times, they come as a complete surprise.  Our education and experience do not always prepare us for these encounters, although it would be convenient and helpful.  You can never be prepared for every situation and circumstance.  But, life experiences provides us building blocks to develop many of the core values and qualities that lead to success that are necessary to function, grow and survive.  These experiences influence our behavior, attributes and personality, as well as the actions we take and the decisions we make.  From this, we are able to act courageously, and with confidence, when we are consumed by overwhelming circumstances that seem insurmountable.

Field Marshal Foch faced such a situation during World War One at the first Battle of the Marne.  He was not deterred, nor did he back down.  He was never intimidated, and he took appropriate and courageous action.  His words seem almost blithe in the face of danger and uncertainty.  He wasn’t trying to defy the reality of the situation, nor was he trying to deceive his superiors about the complexities, dangers and realities on the ground.  He was merely expressing confidence that his Ninth Army were capable to adapt to the unfavorable conditions, against all odds.  He knew the strength of his soldiers, and he had faith in them.  He knew that they were capable of accomplishing the objective; pushing the Germans back across the Marne.  He knew he had to take certain risks, and he was driven and determined to achieve victory.

Ferdinand Foch knew what kind of person it would take to size up a situation and make a decision.  He knew that indecisiveness is a weakness.  He knew that it would take a leader who is unwavering, determined and courageous.  From his book, Precepts and Judgments, Foch wrote the following:

When the moment arrives for taking decisions, facing responsibilities, entering upon sacrifices — decisions which ought to be taken before they are imposed, responsibilities which ought to be welcomed, for the initiative must be secured and the offensive launched — where should we find a man equal to these uncertain and dangerous tasks were it not among men of a superior stamp, men eager for responsibilities? He must indeed be a man who, being deeply imbued with a will to conquer, shall derive from that will (as well as from a clear perception of the only means that lead to victory) the strength to make an unwavering use of the most formidable rights, to approach with courage all difficulties and all sacrifices, to risk everything; even honour [sic] — for a beaten general is disgraced for ever [sic].[ii]

Courage and fear are perhaps the most natural of the human dimensions of combat.  With courageous confidence as Field Marshal Foch’s beacon of example, the French Ninth Army instinctively followed his lead, in spite of any fear they may have had.  Leading by example, and the willingness of Foch to show a demonstrable acceptance of risk and sacrifice drew his soldiers to do their duty and fight.[iii]

Obviously, in our daily lives, we are not going to find ourselves in a position to fight an army of thousands, nor are we going to make life or death decisions.  But, there will come a time when we will have to face a tremendous challenge, and we will need to make hard decisions.  When that time comes, it will be essential to have courage and confidence.  Your power of influence, demonstrating bold leadership and poise in the face of adversity, will establish trust, loyalty and support among your people and superiors.

I’ll leave you with another poignant quote from Field Marshal Foch on the execution of a plan:

The fundamental qualities for good execution of a plan is first; intelligence; then discernment and judgement, which enables one to recognize the best method as to attain it; the singleness of purpose; and, lastly, what is most essential of all, will – stubborn will.


 

 

Footnotes -

[i] Message to Marshal Joseph Joffre during the First Battle of the Marne (8 September 1914), as quoted in Foch : Le Vainqueur de la Guerre (1919) by Raymond Recouly, Ch. 6

[ii] Precepts and Judgments. Ferdinand Foch, Hilaire Belloc, and A. Grasset. New York: H. Holt and, 1920. p. 139-140. Google eBook. Electronically Published / Digitized 09 Oct. 2008. Web. Date Accessed on 08 Nov. 2012. http://books.google.com/books?id=VkYuAAAAYAAJ&printsec=frontcover&source=gbs_ge_summary_r&cad=0

[iii] Inspired by the writing in the book, Leadership: The Warrior’s Art. Christopher D. Kolenda, Barry R. McCaffrey, and Walter F. Ulmer. Carlisle, PA: Army War College Foundation, 2001. Chapter Two, Teaching Combat Leadership at West Point: Closing the Gap between Expectation and Experience, by Charles F. Brower, IV and Gregory J. Dardis. p. 32-33. Google eBook. Stackpole Books, 2001. Web. Date Accessed on 08 Nov. 2012. http://books.google.com/books?id=F57e_IYaHn8C&printsec=frontcover&source=gbs_ge_summary_r&cad=0


Sources and Recommended Content -

Ferdinand Foch – Wikipedia, the free encyclopedia – http://en.wikipedia.org/wiki/Ferdinand_Foch - Last Modified on 8 November 2012 – Accessed 8 November 2012 – Wikipedia – http://en.wikipedia.org/

Ferdinand Foch - Wikiquote – http://en.wikiquote.org/wiki/Ferdinand_Foch - Last Modified on 4 July 2012 – Accessed 8 November 2012 – Wikiquote – http://en.wikiquote.org/

World War I: Marshal Ferdinand Foch – By Kennedy Hickman – About.com Military History – Accessed 8 November 2012 – About.com – http://about.com/

Ferdinand Foch – Encyclopedia Britannica – http://www.britannica.com/EBchecked/topic/211837/Ferdinand-Foch - Accessed 8 November 2012 – Encyclopedia Britannica – http://www.britannica.com/

Unjustly Accused: Marshal Ferdinand Foch and the French ‘Cult of the Offensive’ – Feature Articles – http://www.firstworldwar.com/features/foch.htm - Posted Saturday, 22 August 2009 – Accessed 8 November 2012 – Firstworldwar.com – http://www.firstworldwar.com/

The First Battle of the Marne, 1914 – Battles: The Western Front – http://www.firstworldwar.com/battles/marne1.htm - Posted Saturday, 22 August, 2009 – Accessed 8 November 2012 – Firstworldwar.com – http://www.firstworldwar.com/

Execution Is Key: Getting Beyond The Plan (theentrepreneurinheelsblog.wordpress.com)

The Navy SEAL’s Way to Business Leadership Success

Posted in Leadership with tags , , , , , , , , , , on October 10, 2012 by Dale Wilson - Author of Command Performance

Recently, I came across a three part article series entitled, ”From the Battlefield to the Boardroom: A Navy SEAL’s Guide to Business Leadership Success,” on Forbes.com.  These articles were written by Brent Gleeson, a former Navy SEAL and a cast member on NBC’s new reality super show “Stars Earn Stripes.”  Brent’s articles are another example of how military experience and leadership are invaluable when applied to business.

I find Brent’s articles to be quite informative and educational, and I wanted to bring all three articles to you.  In his articles, Brent discusses training, planning, communication, teamwork, managing in a chaotic environment, recruiting great talent & hiring great leaders, and successful leadership traits, among other topics taken directly from his Navy SEAL training and experience.  What is discussed in these articles translates nicely to a business environment.  It is Brent’s thesis that it would be beneficial to any organization to put these critical lessons learned on the battlefield into action in the workplace.  Additionally, he emphasises the importance and value of hiring veterans because of their leadership ability and the skills they’ve gained as members of the United States military.  In these three articles, Brent lays out the battle plan that will make business successful, profitable and victorious.

Below, I present abstracts and links to each of the three articles.

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From the Battlefield to the Boardroom: A Navy SEAL’s Guide to Business Leadership Success

Six Aspects of Military Leadership Critical to Building a Successful Business and Developing a Driven Team (Part 1 of 3)

  1. Mission Communication
  2. Mission Planning
  3. Mission Team
  4. Mission Structure
  5. Mission Debrief
  6. Mission Training

Continue reading “From the Battlefield to the Boardroom: A Navy SEAL’s Guide to Business Leadership Success (Part 1 of 3)” via Forbes.com HERE

Managing in a Chaotic Environment – Building a Team In the Midst of Chaos:  Forging SEAL Leadership (Part 2 of 3)

Originally, Part 2 was going to focus on strategic planning but I thought it would be more appropriate to discuss team building first and address that important topic later.  In this post, I will focus on building the team and managing in a chaotic environment. Most of my readers will probably never serve in the military or be in a combat situation, but we all deal with our own chaotic environments every day. In business, this could be a brand crisis, employee turnover, economic issues, or even externalities that mentally affect your staff. It’s essential that leaders know how to successfully guide their teams through these situations.

There is no better time to have a strong unified team than amidst chaos. That’s the basic principle of the Navy SEAL training program.  Before we can manage a strong team within our organizations, we must build one.

Continue reading “From the Battlefield to the Boardroom: A Navy SEAL’s Guide to Business Leadership Success (Part 2 of 3)” via Forbes.com HERE

Identifying Great Leaders (Part 3 of 3)

The Result of War

Having been at war for more than a decade now, it is inevitable that the U.S. workplace has been, and will continue to be, flooded with men and women leaving the military.  This consistent wave of military veterans entering the workforce is a great opportunity for any organization looking for leaders.

Military men and women are taught leadership skills from their first days in service.  In Part 2, I wrote about SEAL training’s brutal Hell Week and how it teaches the students to immediately learn how to lead under pressure and amidst chaos.  In the SEAL teams, both Officer and Enlisted team members are given incredible amounts of responsibility during training as well as in combat.

Continue reading “From the Battlefield to the Boardroom: A Navy SEAL’s Guide to Business Leadership Success (Part 3 of 3)” via Forbes.com HERE

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About the Author -

Brent Gleeson spent five years in the Unites States Navy as a Navy SEAL.  During his service he completed several combat deployments to Iraq and Africa in support of the War on Terror.  His team’s primary objective was running capture or kill missions working in conjunction with the CIA.  Since leaving the Navy, Mr. Gleeson has become a serial entrepreneur that is passionate about leadership, building companies, and fostering positive change in his community and beyond.  As co-founder and Chief Executive Officer of Internet Marketing Inc. (IMI) it is Mr. Gleeson’s primary focus to oversee brand development and marketing strategies.  As co-founder and one of the primary owners, Mr. Gleeson also leads strategic planning initiatives and recruitment.  Internet Marketing Inc. is currently one of the fastest growing integrated online marketing agencies in the country and is headquartered in San Diego, CA. with offices in Las Vegas, NV and Miami, FL.

Mr. Gleason earned his undergraduate degree in Finance and Economics from Southern Methodist University, studied at Oxford University in England, and earned master degree in real estate finance and development from the University of San Diego.

Brent is also an accomplished public speaker with topics ranging from entrepreneurship and team building to integrated online marketing strategies for growing businesses.

You can follow him on Twitter at @BrentGleeson.

A New Method of Resupplying ~ Putting “I intend to…” into Action

Posted in Leadership, Naval Leadership, Reading Room with tags , , , , , , , , , , , , , , , , on August 1, 2012 by Dale Wilson - Author of Command Performance

Another excerpt fromTurn The Ship Around! How to Create Leadership at Every Level, By L. David Marquet, Captain, U.S. Navy (retired), published by Greenleaf Book Group LLC, released today, August 1, 2012:

For context, read the post, ”I intend to…,“ before reading this excerpt.

Chapter 28

“A New Method of Resupplying”

A submarine at dawnSanta Fe was operating in the Strait of Hormuz and we were running low on oil.  I was “thinking out loud” (one of our mechanisms) with the Engineer in the control room when a solution came from an unexpected place: the newest officer on board.  After listening to a discussion about our need for more oil, Ensign Aviles chimed in. He was manning the periscope and was looking at the contacts around us.  “Hey, that’s a fast-resupply ship. Why don’t we just ask them for some oil?”  I looked at the periscope display and, sure enough, the USS Rainier is transiting through the Strait of Hormuz several miles away.  The Rainier was a supply ship designed to support a carrier battle group.  She carried 2 million gallons of diesel fuel, 2 million gallons of jet fuel, and tons of ammunition and supplies.  All we needed was a few cans of oil. Surely Rainier would have that.

There was a problem.  All ship movements in the carrier battle group were pre-directed 36 hours in advance.  One just didn’t “call up” and get supplied.  But I was curious.  I waved the flashlight around.  “Go ahead, guys, see if you can set it up.”

“I intend to break radio silence to coordinate a resupply from Rainier,” said the Officer on Deck (OOD).

“Very well.”

USS RAINIER (AOE-7).jpgThe OOD called Rainier on the radio, identified who we were, and what we needed.  Sure enough, they would supply us!  Fortunately, Captain Kendall Card, commander of the Rainier, had reinforced with his crew that they were there to support the ships of the U.S. Navy, and that trumped bureaucracy.  I’d never heard of such a thing.  Not only that but the CO invited us to send over any crew members who needed medical or dental checkups beyond what Santa Fe’s Doc Hill could provide.

Rainier had a schedule to maintain; we couldn’t delay long.  If we didn’t get surfaced in a few minutes, it wouldn’t be able to stay around to help us.

The crew sprung to action, to which I gave my immediate assent.

From the Officer of the Deck: “Captain, I intend to prepare to surface.”

Very well.

From the Chief of the Boat (COB): “I intend to muster the small boat handling party in the crew’s mess.  I intend to open the forward escape trunk lower hatch.  COB is Chief in Charge.”

Very well.

From Doc Hill: “I intend to muster selected personnel for dental checkups in the crew’s mess, conducting watch reliefs as necessary.”

Very well.

From the admin officer, Petty Officer Scott Dillon: “Captain, I intend to canvass the crew for outgoing mail and transfer it to Rainier.”

Very well.

From the supply officer: “Captain, I intend to transfer the hydraulic oil from Rainier.”

Very well.

Myriad various activities happened quickly and in a synchronized manner.  Here’s where the training paid off.  There’s no way I would have been able to pull off a plan for conducting this kind of operation and direct it piece by piece.  You could call it speed of response, or reducing the sense-act delay inherent in organizations, or adaptability to change.  Whatever you call it, the crew’s performance allowed us to resupply at sea and continue being a submarine in defense of the country rather than limping into port for a fill up.

*Reprinted with permission from “Turn The Ship Around!: How to Create Leadership at Every Level”, by L. David Marquet, 2012, Greenleaf Book Group Press, Austin, Texas. Copyright © 2012 by Louis David Marquet.

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If you would like to order the book “Turn The Ship Around!: How to Create Leadership at Every Level”, please visit:

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Related Articles -

“I Intend To” – More Than a Recommendation (championsclubcommunity.com)

How We Made Leader to Leader Work on Santa Fe – By David Adams (leader-leader.com/blog)

Good to Great (A Submariner’s Profile in Empowerment

Turn The Ship Around! A Captain’s Guide to Creating Leadership at Every Level

Up Scope!

Teach Your People to “Think Out Loud” to Enable Them to Maintain Control

In Memory of Dr. Stephen R. Covey (1932 – 2012)

“I intend to . . .”

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“I intend to . . .”

Posted in Leadership, Naval Leadership, Reading Room with tags , , , , , , , , , , , , , , on August 1, 2012 by Dale Wilson - Author of Command Performance

Over the last few months, I have been writing posts featuring David Marquet and his new book, Turn The Ship Around! How to Create Leadership at Every Level.”  The reason for this is simple: I am fascinated with David and what he was able to accomplish as the Commanding Officer of the USS Santa Fe.  If you have not read the posts about David Marquet, I encourage you to read them first, before continuing to read this post, as it will provide you some background.  Then, come back to continue reading this post:

I was introduced to David in February of this year, through this blog and other social media, and I became acquainted with his leader-leader (leader to leader) philosophy.  He became a fan of my blog, and I became a fan of him and his blog.  David was gracious to share with his blog’s audience posts from this blog.  David even invited me to write a book review for his book reviews section of his blog, such as the post, ”How Would the Marines Run Your Business.”  Over time, David and I have become allies and friends.

This blog, Command Performance Leadership, is about the synergies between military and corporate leadership, and there is no better example of those synergies than David and his leadership philosophy of empowerment and developing leaders at every level.  What he has accomplished throughout his career,  and since his retirement from the United States Navy, is the perfect story for this blog.  David’s message is one that absolutely deserves to be told.

Today, David’s book is officially released, and “Turn The Ship Around!” will be deployed for an important mission: to enlighten leaders, those who aspire to lead, and those formerly known as followers (the people who are leaders without a title).  The book discusses empowerment and how to create leaders at all levels.  I wanted to use this occasion to celebrate this book’s release, and to share a few of the ideas and mechanisms that come right out of the pages of David’s book.  Below, I have ripped a few those pages out of the book for you to read.  I hope that David’s message resonates with you, and that you can use a few of his ideas in your workplace to empower your people, and to create leaders, not followers.

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Chapter 11

“I intend to . . .”

How proactive are senior managers and employees in your organization? Rewording our speech dramatically changed our level of proactivity.

21 January 1999, Pearl Harbor, Hawaii (159 days to deployment)

“Conn, maneuvering, reactor scram!” The reactor had just shut down. The engineer inserted the shutdown deliberately, testing his department’s ability to find and repair a simulated fault.

The Officer of the Deck was my senior department head, Lieutenant Commander Bill Greene, and he was doing all the right things. We had shifted propulsion from the main engines to an auxiliary electric motor, the EPM, to turn the propeller. The EPM can only power the ship at low-speed and draws down the battery.

The ship was coming shallow in order to use its diesel engine to provide electrical power and keep the battery charged until the reactor was restarted. During the long troubleshooting period while the nuclear electronics technicians were isolating the fault, I started to get bored. I fiddled with my flashlight, turning it on and off. Things were going too smoothly. I couldn’t let the crew think their new captain was easy!

I nudged Bill and suggested we increase speed from “ahead 1/3” to “ahead 2/3” on the EPM to give the nuclear-trained enlisted men a sense of urgency. This would significantly increase the rate of battery discharge and put pressure on the trouble shooters to find and correct the fault quickly. At “ahead 2/3,” there is a near continuous click-click-click on the battery amp-hour meter. An audible reminder that time is running out, it’s physically unnerving!

“Ahead 2/3,” he ordered.

Nothing happened.

The helmsman should have reached over and rung up ahead 2/3. Instead, I could see him squirming in his chair. No one said anything and several awkward seconds passed. Astutely noting that the order hadn’t been carried out, I asked the helmsman what was going on. He was facing his panel but reported over his shoulder, “Captain, there is no ahead 2/3 on the EPM!”

I had made a mistake. I’d been shifted to command Santa Fe at the last-minute and unlike every other submarine I’d been on, there was only a 1/3 on the EPM.

I applauded the helmsman and grabbed Bill, the OOD. In the corner of the control room, I asked him if he knew there was no ahead 2/3 on the EPM.

“Yes, Captain, I did.”

“Well, why did you order it?” I asked, astounded.

“Because you told me to.”

He was being perfectly honest. By giving that order, I took the crew right back to the top-down command and control leadership model. That my most senior, experienced OOD would repeat it was a giant wake-up call about the perils of that model for something as complicated as a submarine. What happens when the leader is wrong in a top-down culture? Everyone goes over the cliff. I vowed henceforth never to give an order, any order. Instead, subordinates would say “I intend to….”

Mechanism: Use “I intend to . . .” to turn passive followers into active leaders

Although it may seem like a minor trick of language, we found “I intend to…” profoundly shifted ownership of the plan to the officers.

“I intend to . . .” didn’t take long to catch on. The officers and crew loved it.

A year later, I was standing on the bridge of the Santa Fe with Dr. Stephen Covey. He’d heard what we were doing and was interested in riding a submarine. By this point, the crew had fully embraced our initiatives for control, and “I intend to . . .” was prominently visible. Throughout the day the officers approached me with “I intend to.”

“Captain, I intend to submerge the ship. We are in water we own, water depth has been checked and is 400 feet, all men are below, the ship is rigged for dive, and I’ve certified my watch team.”

I’d reply “Very well” and off we’d go.

Dr. Covey was keenly interested and incorporated this concept into his subsequent book, The 8th Habit.

The Power of Words


The key to your team becoming more proactive rests in the language subordinates and superiors use.

Here is a short list of “disempowered phrases” that passive followers use:

Request permission to . . .

I would like to . . .

What should I do about . . .

Do you think we should . . .

Could we . . .

Here is a short list of “empowered phrases” that active doers use:

I intend to . . .

I plan on . . .

I will . . .

We will . . .

Later, I heard from a friend of mine who had taught future submarine commanders how frustrated he was by the inability of too many officers to make decisions at the command level. He said that these officers “came from good ships” but would become paralyzed when it came to tough decision-making. I took issue with his categorizing them as “good ships.” By using that term, he meant ships that didn’t have problems—at least that we knew about. But this had obviously been accomplished using a top-down, leader-follower structure where the captain made the decisions. Had those officers practiced “I intend to…” when they were second-in-command, they would have been practiced in decision-making.

This shows the degree to which we reward personality-centered leadership structures and accept the limitations. These may have been good ships, in that they avoided problems, but it certainly was not good leadership.

Questions to Consider

What causes us to take control when we should be giving control?

Can you recall a recent incident where your subordinate followed your order because he or she thought you had learned secret information “for executives only”?

What would be the most challenging obstacle to implementing “I intend to . . .” in your place of business?

*Reprinted with permission from “Turn The Ship Around!: How to Create Leadership at Every Level”, by L. David Marquet, 2012, Greenleaf Book Group Press, Austin, Texas. Copyright © 2012 by Louis David Marquet.

Another source for this excerpt can be found HERE

- If you enjoyed this excerpt, you can read another one.  I posted “A New Method of Resupplying ~ Putting “I intend to…” Into Action” today.

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If you would like to order the book “Turn The Ship Around!: How to Create Leadership at Every Level”, please visit:

_____________________________________________________________________________________________________________________________________________

Related Articles -

“I Intend To” – More Than a Recommendation (championsclubcommunity.com)

How We Made Leader to Leader Work on Santa Fe – By David Adams (leader-leader.com/blog)

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Improvise, Adapt and Overcome ~ Changing Plans, But Not Changing Vision

Posted in Leadership with tags , , , , , , , , , , , , , , , , on July 23, 2012 by Dale Wilson - Author of Command Performance

*The following was inspired by a post on Timothy F. Bednarz‘s blog, Leaders to Leader, entitled, “Plans Must Be Rooted in Past Performance.”

Footnote (in advance of reading this post):  In the context of this article, when I speak of a ‘leader,’ I am referring to a leader at all levels; not necessarily the commander, CEO or department head.  Empowered followers are the key to implementing and accomplishing plans at all levels of the organization.

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Plan for Victory ~ Expect to Win

A vision or goal (short-term / long-term) is where the organization sees itself in the future.  It is a desired result that an organization plans and commits to achieve.  To move towards these results requires planning and goal-setting.  These time-targeted plans should be specific, measurable, realistic and attainable to achieve each objective along the path towards the vision.  The anticipated results guide reactions, according to various successes and failures, as the organization maneuvers towards the objective (vision).  From these plans, a leader must ensure that participants have a clear awareness of what they must do to achieve an objective.

In the military, they call this the Commander’s Intent; the stated description of the end-state as it relates to forces (entities, people), the purpose of the operation, and key tasks to accomplish the mission.  This blog will discuss, more specifically, Commander’s Intent, and mission planning & accomplishment, After Action Reviews (AAR’s), etc., another time.  But, the blog, PurpelINK, defines and discusses Commander’s Intent very well:

A soldier’s every move is predicated upon hours of forethought and planning. After the commander-in-chief approves the order of battle, a soldier will find his personal orders specifying the scheme of maneuver and field of fire. Each battalion is told what to do, what materiel to use, and how to set up supply lines to replace its munitions.

There’s only one problem: no plan survives contact with the enemy because the enemy always gets a vote. Consider the variables; [a weather change], a key military asset is destroyed after it is deployed [etc]. In short, the enemy is unpredictable.

The beautiful thing about knowing the [Commander’s Intent] is that it means your plans are never rendered obsolete by the unpredictable. You may lose the ability to execute the plan (involving the timing of men and materiel), but you never lose the responsibility of executing the Commander’s Intent.

[Commander’s Intent] manages to align the behavior of soldiers at all levels of the army without requiring detailed instructions from the High Command. If you know the intention of the order, you are free to improvise to arrive at its fulfillment. If people know the intent, they can engineer their own solutions to accomplishing the task.

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Planning GoalsAn organization’s history of past accomplishments (or failures), and the acquisition of desired (or poor) results, obviously influences the plans and strategies of the future.  When we are successful, we build on the plans that made us successful in the achievement of certain goals and objectives.  But when we fail, we tend to throw away those plans, and sometimes we adjust, or dramatically change, our vision.  This is the wrong thing to do if you intend to grow, improve and become successful and victorious.

For example, an Army might put their efforts into creating plans that become useless once the enemy is engaged.  Companies do the same thing when they implement initiatives and strategies that are poorly planned out or executed.  But, one should be reluctant to throw aside entire plans because of those failures, or by falling short of mission.  On the contrary, using lessons learned, one should assess the capabilities of their resources (people, material, finances, etc.) that contributed to those results, correct the weaknesses and gaps in performance, and then adjust the plan, re-allocating and reassigning resources to be better utilized for future actions and plans.  Maybe the people, or the team, responsible for certain results were not afforded all of the tools necessary to succeed.  Or, the people were not properly appointed the right tasks to drive towards the desired results; individuals weren’t assigned tasks according to their talents.

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Improvise, Adapt and Overcome

The United States Marine Corps calls it, “Improvise, Adapt and Overcome.”  The Marine Corps has been successful employing this concept mostly because of the creativity of its people and their success-based attitude.  During the chaos of battle and the implementation of plans according to the Commander’s Intent, they must find what works, or people die, equipment is lost, and the battle is lost.  For the Marine Corps, the whole notion of improvise, adapt and overcome becomes second nature.  For companies and organizations, what worked last year does not work this year, and what works now is a radical departure from what worked last year.  They must improvise, adapt and overcome.

My point is that past results should never change your vision.  Yes, you should plan according to past lessons learned.  But, a good leader will never hesitate as a result of, or be intimidated by, past failure.  And, a good leader will never change their vision for the future as a result of those failures.  The future vision or goal must remain the same, never changing because of the past.  One must have the courage to change according to those failures, yet not change their mindset because of those failures. The past can tell you a lot.  But don’t let it tell you to reverse course.

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A good leader will:

  • Align the capabilities of people and resources based on the past, not in spite of it.  They will match the people to the tasks according to skill level and proficiency
  • Manage and monitor time to efficiently and effectively achieve the planned mission
  • Adjust milestones & short-term goal targets, and determine the feasibility of certain objectives
  • Frequently assess, reconsider and change according to the circumstances they are facing
  • Improvise according to the availability and reliability material (supplies, equipment, etc.)
  • Acquire and/or properly allocate the tools needed to achieve short and long-term results
  • Teach, and at the same time learn, the knowledge necessary to improve and succeed, sometimes based on the conditions at the time; gaining feedback, recommendations and reviewing solutions, etc.
  • Implement the plan by breaking it down from a big job into little jobs, and delegate those jobs accordingly

Finally, throughout any situation that requires action and/or change, it is important for any leader to remain optimistic, to be proactive and to cultivate passion.

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Here are my recommendations for making plans based on past performance:

1) Set tasking according to capabilities

2) Your vision (Commander’s Intent) should never change, but your plans must

3) Don’t let short-term setbacks blur your long-term vision

4) ‘Change’ is the only thing that remains the same throughout an organization

5) You might miss your target, but as long as you’ve adjusted and improved your tactics (based on Improvise, Adapt and Overcome), you’re making progress.

6) Remain motivated.  Failure is a hard thing to deal with, but the taste of success (victory) is sweet.

7) Never give up.  You may have failed to reach your target, but as long as you have learned from your mistakes and have acknowledged the lessons learned, you’re making progress and one step closer to victory!

*Inspired by a post on Timothy F. Bednarz‘s blog, Leaders to Leader, entitled, “Plans Must Be Rooted in Past Performance.”

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Sources –

“Problem Solving: Improvise, Adapt, Overcome” – Posted Tuesday, February 1, 2011 – http://www.peakprosperity.com/blog/improvise-adapt-overcome/52001 – Accessed 23 July 2012 – Chris Martenson’s Peak Prosperity – http://peakprosperity.com/

“Commander’s Intent” – Posted Friday, August 1, 2008 – http://washelby.blogspot.com/2008/08/commanders-intent.html – Accessed 23 July 2012 – PurpelINK – http://washelby.blogspot.com/

“Goal” – Wikipedia (The Free Encyclopedia) – Last Modified on 21 July 2012 – http://en.wikipedia.org/wiki/Goal – Accessed 23 July 2012 – Wikipedia (The Free Encyclopedia) – http://en.wikipedia.org/

“Commander’s Intent” – Wikipedia (The Free Encyclopedia) – Last Modified on 24 March 2012 – http://en.wikipedia.org/wiki/Intent_(military)#Commander.E2.80.99s_Intent – via “Intent (Military)”  at http://en.wikipedia.org/wiki/Intent_(military) – Accessed 23 July 2012 – WikiPedia (The Free Encyclopedia) – http://en.wikipedia.org/

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Inspired Leadership to the Troops on D-Day, June 6, 1944

Posted in Miscellaneous with tags , , , , , , , , , , , , , , on June 6, 2012 by Dale Wilson - Author of Command Performance

Today marks the 68th anniversary of D-Day — the Allied Invasion of Normandy, the largest and most complex operation of Wold War II, that helped turn the tide of the War.  More than 2,500 Allied troops made the ultimate sacrifice during the Normandy Landings to secure the freedom that we enjoy both in Europe and at home in the U.S.  I could have written a lot about D-Day and the military leadership that planned and executed the largest amphibious assault in history.  I had a lot swirling in my mind on what I could write.  But, I came across the image below of a quote from General Dwight D. Eisenhower’s D-Day message to the troops who would fight on Normandy’s beaches.  These words say much more than I could ever say here about the inspiration, courage, trust and empowerment that Eisenhower displays in his message.  Like a football coach before a big game, speaking to his players before they take the field of battle, General Eisenhower conveys to the troops his full faith and confidence in their abilities to achieve nothing less than full victory.

D-Day     June 6, 1944

You are about to embark upon the great crusade toward which we have striven these many months.  The eyes of the World are upon you…I have full confidence in your courage, devotion to duty and skill in battle.

General Dwight D. Eisenhower

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Additional Resource for this Content -

General Eisenhower’s Message Sent Just Prior to the Invasion (with text and audio)

Highly Recommended Online Content on D-Day and the Commemoration of its 68th Anniversary -

D-Day Fact Sheet – 6 June 1944 – Normandy, France

Operation Overlord: Invasion of Normandy (Naval History & Heritage Command)

U.S. Army’s D-Day – June 6, 1944 Resource Page (U.S. Army Website)

June 6, 1944: D-Day – Broadside Blog – Military Times

Remembering D-Day June 6, 1944 (DOD Live)

This Day in History – June 6, 1944: D-Day (The History Channel)

President Ronald Reagan’s Normandy Speech: Ceremony Commemorating the 40th Anniversary of the Normandy Invasion, D-Day (video)

President Ronald Reagan’s Speech at Point-du-Hoc, Normandy (video)

WWII Vet Recalls ‘Bad Deal’ Infantry Faced on D-Day (Stars and Strips Magazine)

‘Band of Brothers’ Honored on D-Day Anniversary (Military Times)

Warriors of Yesterday, Today Commemorate D-Day Together (U.S. Army Website)

Veterans, Contemporary Warriors Salute D-Day Landings

Video: Paratroopers Jump in Normandy - Paratroopers from five different nations perform airborne operations commemorating the 68th year anniversary of D-Day

D-Day: More Americans Died During Invasion than in All of Iraq War (New York Daily News)

D-Day, June 6th 1944 (06-06-12)… (1idvet.com)

The Mighty Endeavor (nebraskaenergyobserver.wordpress.com)

Teach Your People to “Think Out Loud” to Enable Them to Maintain Control

Posted in Leadership, Naval Leadership, Reading Room with tags , , , , , , , , , , , on June 4, 2012 by Dale Wilson - Author of Command Performance

Here is yet another sneak peak inside the book, “Turn The Ship Around! How to Create Leadership at Every Level”, By L. David Marquet, Captain, U.S. Navy (retired), to be published by Greenleaf Book Group LLC on August 1, 2012:

USS Santa Fe riding on the surface

I was standing on top of the bridge in a harness. The tactical inspection was essentially over and we were returning to port. Lieutenant Dave Adams was [Officer of the Deck] OOD, driving Santa Fe up the channel into Pearl Harbor. He chatted with the bridge phone talker and lookouts. Everyone, it seemed, was in a buoyant mood except me. We had followed the attack on the submarine with a successful attack on an enemy surface ship. We sunk two “enemy” vessels, shooting two for two, and hadn’t been counter-detected. We had operated Santa Fe safely and effectively. We’d done well.

Still, I was thinking about how the inspection had gone in more critical terms and how much I’d had to drive solutions to problems.

“Bridge, navigator. Mark the turn.” I overheard Lieutenant Commander Bill Greene’s voice on the bridge loudspeaker. The navigation team in the control room was using bearings from the periscope and GPS to determine whereSanta Fe was in the channel and when we needed to turn.

“Nav, bridge, aye,” Dave acknowledged, holding the microphone to his mouth, but he didn’t order the turn. I waited a second.

“Weps, are you going to turn?” I asked directly. In the narrow channel, every second counted. I glanced sideways at the familiar day markers and palm trees and knew we were at the point where we needed to turn.

“Yes, 3 seconds. I thought they were early.” He seemed miffed I had prodded him.

“Helm, right 15 degrees rudder.” Santa Fe started a slow turn to the right, lining up with the next leg of the channel. It worked out just fine.

But I could see Dave had lost initiative, lost confidence, and lost control. He was no longer driving the submarine, I was. His job satisfaction just took a big hit.

Mechanism: Thinking Out Loud

As naval officers, we stress formal communications and even have a book, the Interior Communications Manual, that specifies exactly how equipment, watch stations, and evolutions are spoken, written, and abbreviated. By consistently using these terms, we avoid confusion. For example, we shut valves, we don’t close them, because close could be confused with blow. We prepare to snorkel, but then we report being ready—not prepared—to snorkel,

This adherence to formal communications unfortunately crowds out the less formal but highly important contextual information needed for peak team performance. Words like “I think . . .” or “I am assuming . . .” or “It is likely . . .” that are not specific and concise orders get written up by inspection teams as examples of informal communications, a big no-no. But that is just the communication we need to make leader-leader work.

We also discussed what had happened on the bridge as we approached Pearl Harbor. Here’s what I wish Dave had been saying: “Captain, the navigator has been marking the turns early. I am planning on waiting 5 seconds then ordering the turn.” or “I’m seeing the current running past this buoy pretty strongly and I’m going to turn early because of it.” Now the captain can let the scene play out. The OOD retains control of his job, his initiative; he learns more and becomes a more effective officer. He’s driving the submarine! He loves his job and stays in the navy.

We called this “thinking out loud.”

*Reprinted with permission from “Turn The Ship Around!: How to Create Leadership at Every Level”, by L. David Marquet, 2012, Greenleaf Book Group Press, Austin, Texas. Copyright © 2012 by Louis David Marquet.

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  • What do you think of the newest sneak peak of “Turn the Ship Around!”?
  • Have any examples of where “thinking out loud” has or could have helped maintain control and drive empowered decision-making in your organization?

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If you would like to order the book “Turn The Ship Around!: A Captain’s Guide to Creating Leadership at Every Level”, please visit THIS link at Barnes & Noble (BN.com).

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Related Articles -

How We Made Leader to Leader Work on Santa Fe – By David Adams (leader-leader.com/blog)

Turn The Ship Around!: A Captain’s Guide to Creating Leadership at Every Level (commandperformanceleadership.wordpress.com)

Up Scope! (commandperformanceleadership.wordpress.com)

Good to Great (A Submariner’s Profile in Empowerment) (commandperformanceleadership.wordpress.com)

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